Shipping Policy

Last updated: 22 June 2026

We want your Mira100 to arrive safely and as quickly as possible. Here’s everything you need to know about how we ship.

Where we ship

We currently ship Australia-wide, to all addresses Australia Post delivers to — including PO boxes and Parcel Lockers. We don’t currently ship internationally.

How long will it take?

Your total delivery time is made up of two parts: our processing time plus Australia Post’s delivery time.

1. Processing & dispatch (our part)

We hand-pack every order with care — your dispenser is glass, so this matters. Orders are processed and dispatched within 3–6 business days of your order being placed and payment confirmed. During sale periods or public holidays this may take a little longer, and we’ll keep you updated if so.

2. Delivery (Australia Post’s part)

Once your order is lodged, it travels with Australia Post Parcel Post. As a guide, Australia Post estimates:

Within the same state / metro areas: approximately 2–5 business days
Interstate: approximately 3–8 business days
WA, NT, regional and remote areas: up to 10 business days

These are estimates only, counted in business days (Monday–Friday, excluding public holidays). You can check the estimated delivery time to your postcode using the Australia Post delivery calculator.

Shipping costs

We charge a flat-rate shipping fee Australia-wide — the same rate whether you’re in Sydney or regional WA. Shipping costs are calculated and displayed at checkout.

Order tracking

Every order ships with tracking. Once your parcel is on its way, we’ll email you a tracking number so you can follow it to your door via Australia Post.

Our packaging promise

We’re working to cut unnecessary waste. Where your order includes more than one item, we’ll combine everything into a single parcel wherever possible. Occasionally an item may ship separately — if that happens, we’ll let you know.

Delivery delays

Once your order is with Australia Post, delivery timeframes are in their hands and are estimates rather than guarantees. Delays can happen during peak periods, public holidays, or due to weather and network congestion. We’ll always help you track down a delayed parcel — just contact us. Nothing in this policy limits your rights under the Australian Consumer Law.

Incorrect or incomplete addresses

Please double-check your delivery address at checkout. We’re not able to redirect a parcel once it’s lodged. If an order is returned to us due to an incorrect or incomplete address, you may be responsible for the cost of re-delivery.

Lost or damaged parcels

Your Mira100 is packed carefully, but if your order arrives damaged or doesn’t arrive at all, please contact us as soon as possible (within 7 days of the expected delivery date for damage claims). We’ll make it right — whether that’s a replacement, a refund, or lodging a claim with Australia Post on your behalf. See our Returns & Refunds Policy for more.