Returns & Refunds

Last updated: 22 June 2026

We want you to love your Mira100. If something isn't right, we're here to help. This policy explains how returns, refunds and replacements work, and it sits alongside your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or replaces those rights.

Changed your mind?

You can return eligible items within 30 days of delivery for a refund or exchange, provided they are:

unused and unopened, in their original condition and packaging, and
accompanied by proof of purchase (your order number or receipt).

Please contact us first at our contact page before sending anything back, so we can confirm eligibility and give you the correct return address.

For change-of-mind returns, you're responsible for return postage. We recommend a tracked service, as we can't process a refund for items that don't reach us. No restocking fee applies.

Items we can't accept for change of mind

For health and hygiene reasons, we're unable to accept change-of-mind returns on:

replacement filter cartridges that have been opened or used, and
dispensers that have been used or had water passed through them.

Filtration products can't be guaranteed sanitary once opened or used. These items are still covered if they're faulty — see below.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, we'll make it right. Depending on the issue and your rights under the Australian Consumer Law, that means a repair, replacement, or refund.

Contact us via our contact page with your order number and a photo of the issue. For faulty or incorrect items, we cover return shipping, and we don't require the original packaging.

Damaged in transit

Our glass dispensers are packed with care, but if your order arrives damaged, let us know within 7 days of delivery with photos of both the item and the packaging, and we'll arrange a replacement or refund quickly.

How to start a return

Contact us via our contact page with your order number and the reason for your return (a photo helps for faulty or damaged items).
We'll confirm whether your item is eligible and send return instructions and the return address.
Pack the item securely and send it back using a tracked service.

Refunds

Once we've received and inspected your return — or approved a faulty-item claim — we'll process your refund to your original payment method within 10-15 business days. Your bank or card provider may take a little longer to show the funds. We refund the price of the product; original shipping is non-refundable except where the item is faulty.

Warranty

Your Mira100 dispenser is covered by a 12-month warranty against manufacturing defects, in addition to your Australian Consumer Law rights.

Sale items & gift cards

Sale items can be returned if faulty, in line with the Australian Consumer Law, but change-of-mind returns on sale items aren't accepted. eGift cards are non-refundable.